REFUND & CANCELLATION POLICY

Why this policy exists. Every Cockahoop home is manufactured to order by our partners once your payment clears. We do not keep finished inventory in stock. Because production begins specifically for your order, our cancellation window is shorter than a typical retail return policy.

5-day cancellation window. You may cancel your order for any reason within 5 days of your order date and receive a full refund. To cancel, email hello@cockahoophomes.com with your order number.

After 5 days. Once the 5-day window has passed, your home enters production. We are unable to offer cancellations, refunds, or exchanges after this point, regardless of the reason for the cancellation request.

Zoning and permit denial is not grounds for refund. It is the customer's responsibility to verify local zoning, ADU rules, and permitting requirements with their county or city before placing an order. If your local jurisdiction denies a permit or does not allow a container home on your property, this does not qualify for a refund once the 5-day cancellation window has closed. We strongly recommend completing our Pre-Order Zoning Checklist and confirming with your local planning department before you buy.

Damaged goods. Refunds are not the remedy for shipping damage. If your home arrives damaged, report it with photos within 48 hours of delivery per our Shipping Policy, and we will work with you on a resolution (repair, replacement parts, or freight claim), consistent with our Warranty Policy.

How refunds are issued. Approved refunds are issued to the original payment method used at checkout. Processing times depend on your payment provider.

Questions. Email hello@cockahoophomes.com before ordering if you're unsure about any part of this policy — we'd rather answer questions upfront than process a cancellation after the fact.